Terms and Conditions
RKR products, parts and accessories are not sold as children’s toys, nor are they sold for use as a bicycle. RKR products, parts and accessories are sold as an extreme sports product, designed for use by competent adults on private land. Any adult who facilitates the use of RKR products by a minor does so entirely at their own risk. RKR products are not sold for use on the public highway, nor is it legal for them to be used on the public highway. RKR products are supplied without brakes and thus caution must be taken when riding. Always allow plenty of space to stop safely when riding. It is paramount that safety equipment is used when riding an RKR product. The following is advised but may not be exhaustive: Helmet, gloves, elbow pads, knee pads, shin pads, protective shoes and back protector. Marketing material produced by Stomp Distribution Limited may contain images or video of riders performing various stunts/tricks on RKR products. These riders are professionals in their field of extreme sports and anyone attempting to replicate these tricks does so entirely at their own risk.
Note: Marketing material that shows riders performing tricks will always show RKR products that have been modified with the necessary upgrades to perform those tricks. For advice on what upgrades may be required to perform certain tricks, please contact Stomp Distribution Limited directly. Stomp Distribution Limited accepts no liability whatsoever for injury loss or death as a result of persons attempting to copy tricks carried out by professionals in the marketing material used by Stomp Distribution Limited . Extreme sports are notoriously dangerous by their very nature. Anyone riding an RKR product does so entirely at their own risk, agrees to wear the necessary protective clothing when riding and agrees to indemnify Stomp Distribution Limited and it’s re-sellers as a result of any consequential loss, injury or death be it directly related or in 3rd party connection with such riding.
Please note, shipping costs are not actually ‘free’, we use the word free as in the context of ‘included’ in the price you pay. Therefore shipping costs are included in the cost of the product(s) you buy from our site. Should you decide to return your product if you realize you do not want it, the shipping costs to you will be deducted from the refund we provide. If you want to be sure of any return refund you are entitled to, please contact us prior to returning your product and request details of the shipping costs. You may also request the shipping costs prior to us sending your product and we will be happy to inform you of the costs which are included in your purchase.
Please note, if you call us to discuss a warranty issue, you will be referred to this page on our site in order to progress your claim. Please read ALL of the following carefully before calling or emailing us.
How to Claim
Warranty claims will only be handled through the appropriate channel which is our online form. Note: Our warranty is handled by our sister company Stomp Distribution Limited . If you do not supply all of the requested information, your claim may be rejected. Please go to the following page and fill out the warranty form.
Completes & Parts
6 month manufacturer's warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note, it is the buyer's responsibility to return the goods for inspection prior to any warranty being agreed.
Please note 'Raw' finished frames forks etc. will be subject to corrosion at a faster rate than painted bikes. This is simply because there is no rust protection applied to give the parts the 'raw look' i.e. where you can see the bluing of the tubes as a result of welding. Therefore, we cannot offer warranty on the basis of corrosion. It is advised to minimize the potential for corrosion, that the bikes/parts are kept away from water and stored inside.
Examples of items not covered by your warranty:
• Buckled wheels / de-hub
• Worn tires
• Worn/broken chains (unless clearly a manufacturing defect)
• Worn sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals
Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike and then may further be asked to return the failed component):
• Cracked or broken frames / decks
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Internal axle failure BB/wheels
• Cracked or broken cranks
• Visible manufacturing defects to any part or component (should be reported as soon as noticed)
Please note that paint damage caused by rough handling by couriers will not be covered by our warranty.
You are expected to keep your bike in serviceable condition. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers and in most cases rejected.
When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). For returns details fill out the returns form, located here.