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Delivery
Delivery
PLEASE NOTE - DUE TO THE INCREASE IN DEMAND ON COURIERS BECAUSE OF COVID-19 WE ARE EXPERIENCING DELAYS ON ALL OF OUR SHIPMENTS ESPECIALLY WITH ROYAL MAIL. PLEASE ONLY CONTACT US IF YOUR ORDER HAS NOT BEEN RECEIVED WITHIN 7 WORKING DAYS (UK ONLY) AS WE ARE EXPERIENCING MUCH HIGHER CALL VOLUMES.
Please note: we do not ship to PO boxes.
We will dispatch your goods as soon as possible. However, please be aware that demand for RKR products is extremely high and therefore at times there may be a delay in the dispatch of your goods. In general we dispatch orders from our warehouse within 24 hours of receiving your order (Monday to Friday only, we do not process or deliver orders at the weekend). We have a team of 15 dedicated staff in our warehouse who will make sure your item leaves us as quickly as possible. As soon as your goods are collected by the courier, you will receive an email with your delivery details, a tracking number and the name of the courier by which they will be delivered. With some smaller items you may not receive tracking information. Please allow 2-5 working days for your items to be delivered and if you have not received them within 7 working days go to www.stomp-group.com/tracking-form/ and fill out the tracking form provided. Please note, just because you have received an email with a tracking number, it does not necessarily mean your order has been collected. Therefore before taking time off work, PLEASE check you tracking number online. Unless it states 'out for delivery' it is HIGHLY unlikely your goods will be delivered on that day. We are not responsible for you waiting in, or for taking time off work to receive your order. You do this at your own discretion with the information available to you, from the courier company. PLEASE be sure to check your junk/spam folder in case an email has been flagged by your email software and marked as spam. Please note: if you are ordering from Hawaii or Alaska you will incur extra delivery charges, you will be contacted in order to collect extra funds before the despatch of your items.
Visual Inspections
For a small fee we will open your bike box and visually inspect (where packaging will allow), for damage, insufficient packaging and or missing parts. Once satisfied, we will re-seal the bike in a new carton and ship to you.
We do have our own quality control checks at our factory, however from time to time, mistakes can happen (we’re only human) Also transportation from the factory to our warehouse can sometimes result in minor internal damage. This is a peace of mind check that is highly recommended.
Pre-order delivery dates
Due to the very high demand for our products you may often see that we are out of stock and that you can only pre-order. For pre-orders please look carefully at the expected ‘in stock’ date for the product you are interested in before buying. Pre-order delivery dates may be subject to change as a result of factors outside our control, such as delays in manufacture or shipping delays caused by re-routing of ships or storms. Therefore if you place a pre-order, you accept that there may be delays to the estimated delivery date shown at time of purchase. If you are ordering for a Christmas or birthday present then you accept that it is not our responsibility to deliver your product by that date. Pre-order delivery dates are only a guide and we cannot control the final delivery date. If there is a change to a pre-order delivery date we will do our utmost to keep you informed.
Change of delivery address
If you wish to change your delivery address from the one provided on your Paypal email account, or the one provided with your card payment, there will be a one-off administration fee of $20 which can only be paid via Paypal to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Payment
We only accept secure payment via Paypal, you can pay with a card as a guest through PayPal and you do NOT need to have a PayPal account
